CUSTOMER CARE

Amacon’s success is based on strong, mutually beneficial relationships. This relationship is showcased throughout Amacon’s Customer Care department. Attentive after-sales service gives customers peace of mind and a sense of security in their purchase. Amacon recognizes that all participants in the development process expect to be recognized with consistent, honest, forthright and upstanding treatment. It is through fair and honest dealings that Amacon’s dedication to Customer Care shines. At Amacon, our dedication to service and Customer Care stands behind everything we build.

Warranty

All new Amacon homes are backed by the most comprehensive third party coverage in North America, if not the world. Our knowledgeable staff’s commitment to excellence includes superior after-sales customer care, earning Amacon the loyalty of thousands of satisfied homeowners over the years.

BRITISH COLUMBIA WARRANTY

In British Columbia, your new home is covered by a comprehensive warranty program, commonly referred to as the 2-5-10-year warranty. What’s covered under the 2-5-10 warranty? 

2 Year – Material and Labour Warranty 

  • First 12 months: coverage for any defect in material and labour
  • First 24 months: coverage for any defect in materials and labours supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery systems 

5 Year – Building Envelope Warranty

  • Coverage for the building envelope, including a defects which permits unintended water penetration such that is causes material damage to the new home 

10 Year – Structural Defects Warranty

  • A defect that causes structural damage that materially and adversely affects your new home

For more information on Travelers, please click here.

ONTARIO WARRANTY

In Ontario, homeowners benefit from a comprehensive warranty program which is in accordance with the Ontario New Home Warranties Plan Act and is administered and enforced by TARION. What’s covered under the Tarion warranty? 

1 Year – Material and Labour Warranty 

  • Coverage for any defect in material and labour 

2 Year – Building Envelope Warranty

  • Coverage for any defect in materials and labours supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery systems 

7 Year – Structural Defects Warranty

  • A defect that causes structural damage that materially and adversely affects your new home

For more information on Tarion, please click here.

ALBERTA WARRANTY

Alberta’s New Home Buyer Protection Act ensures every homeowner benefits from a new home coverage. The homeowner warranty in Alberta is as follows:

1 Year – Material and Labour Warranty

  • Coverage for any defect in material and labour

2 Year – Distribution Systems

  • Coverage for any defect in material and labours supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery systems.

5 Year – Building Envelope Warranty 

  • Coverage for the building envelope, including defects which permits unintended water penetration such that is causes material damage to the new home.

10 Year – Structural Defects Warranty

  • A defect that causes structural damage that materially and adversely affects your new home.

For more information, click here.

HOMEOWNER REQUEST FORM

Please complete the form below, and we will be in touch.

Customer Care

BRITISH COLUMBIA Location

BRITISH COLUMBIA

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Suite 500 - 856 Homer Street
Vancouver, BC V6B 2W5

ONTARIO Location

ONTARIO

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521 Curran Place
Mississauga, ON L5B OG4

ALBERTA

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Suite 500 - 856 Homer Street
Vancouver, BC V6B 2W5

COMMERCIAL CUSTOMER CARE

If you are an existing tenant reporting an after-hours emergency within British Columbia, please call 1-778-330-5070.

If you are located outside of British Columbia, please call our toll-free line at
1-800-228-8464.

EMERGENCY REQUESTS

An emergency is a situation requiring immediate attention — a situation that cannot wait until the next day.

Emergency request(s) may be made by contacting the Property Manager or the Management Company as noted in your Homeowner Manual.